2022-07-14 10:04:57 - 米境通跨境电商

    

    亚马逊运营邮件百套模板第二发，店长强烈推荐，接上篇文章史上最全亚马逊邮件模板（一）—-店长推荐，今天po出亚马逊索评、亚马逊申诉、亚马逊寻求卖家支持邮件模板。

    亚马逊Feedback、Review有关模板

    1、亚马逊索要好评模板

    模板1：

    Dearxxx,

    Thankyouforyourbusinessandpurchase.Weemailyoutoknowwhetherproductsyouboughtinourstore–xxx–meetsyourdemands.

    YourorderinAmazonxxx

    Wehasbeenworkingassiduouslyinhopeofprovidingourcustomershigh-qualityproductsandbestservices.Iftheproductisn’twhatexpectedbefore,pleaseneverhesitatetocontactus,wewillgiveprioritytoofferingsolutionstoyoursituation.

    Rather,ifitistruethatourproductsandservicemakeyousatisfactory,wesincerelyhopeyoucanleaveusfeedbackbyclickingonthefollowinglink:

    xxxxxxx

    Meanwhile,wehope,ifpossible,youcansharewithusyourusageexperienceontheproductreviews,whichcertainlywouldofgreatsignificanceandbenefitsinproductqualityenhancementandserviceimprovement.

    xxxxxThankssomuchforyourkindhelp.xxxCustomerServiceTeam

    模板1：

    Dearxxx

    Thankssomuchforyourfeedbackandfeelsohappyyouenjoythisproduct.Rather,ifitistruethatourproductsandservicesmakeyousatisfactory,wesincerelyhopeyoucanleaveusaproductreviewontheproduct,(youcanalsosimplycopyyourfeedbackasproductreview)whichcertainlywouldbeofgreatsignificanceandbenefitsinproductqualityenhancementandserviceimprovement.xxx

    Thankssomuchforyourkindhelp.Lookingforwardtomorecooperationinthefuture.

    xxxCustomerServiceTeam

    2、亚马逊移除差评模板–Feedback篇

    主旨的部份尽量语气直接用字简明，让买家收到时再收信匣的预览界面就可以一目了然。再来是内容的部份，以下是请买家提供SKU/ASIN来做查询，可以依照您的需求来做内容调整。首先都是要先表达歉意，以及还有愿意积极处理的诚意，最后再表达由衷地感谢给予改进的机会。(以下为参考模板)

    电邮主旨：RegardingyourAMAZON.COMorderfeedbackwith店铺名称

    DearCustomer,

    Yourecentlyleftusanegativefeedbackregardingyourorderplacedwith店铺名称onAMAZON.COM.Wearesorryabouttheinconvenience.

    PleasekindlyprovideuswiththeSKUnumberunderthebarcodelabelontheitempackagingorontheboxorplasticwrappingtheitemwasin.Pleaseletusknowexactlywhat’sthemodelofyourdeviceandwewilllookintothismatter.

    Sorryfortheinconvenienceandthankyouforgivingustheopportunitytorectifythematter.

    Sincerlyyours店铺名称CustomerServiceTeam

    3、亚马逊移除差评模板–Review篇

    DearCustomer,

    Thankyouforyourpurchaseandtakingthetimetowriteaproductreview.Weareterriblysorrytoheartheproductyoureceivedisdefectiveandwouldliketoknowifwecansendyouafreereplacementorassistyouwitharefund.

    Customerreviewsisimportanttousandwevalueyourresponse.Allresponseswillbeusedtofurtherimprovethequalityofourserviceandproducts.

    Pleaseletusknowhowwemayassistyoutoresolvetheissueyouhaveexperienced.

    Sorryfortheinconvenienceandthankyouforgivingustheopportunitytorectifythematter.

    Sincerlyyours店铺名称CustomerServiceTeam