2022-06-13 10:31:12 - 米境通跨境电商

    

    对于亚马逊卖家来说，回复买家邮件是个非常关键的环节，它关系到店铺的好评率及店铺的销售量，亚马逊基于人性化的考虑，为了避免卖家为达到亚马逊的邮件回复要求而重复一些类似于Thankyou.Thankyou,too.Thankyou,three.Thankyou,four.

    这样没玩没了的邮件沟通来影响买家的满意度，特意设计了一个一键标示无需回复的功能。当客户发来的某一封邮件，确定已经解决了问题，不需要再回复时，作为卖家，可以一键标示即可。

    偶尔的，如果你恰恰有少数几封邮件逾期，你可以采用此处理方式，先一键标示为无需回复，从而来避免邮件回复时间超期的问题，但标示归标示，邮件还是需要回复的，标示之后，再回到Message的收件箱，找到相应的邮件，认真给予回复。

    亚马逊邮件模板大全！如何回复邮件？

    小编整理了部分场景下的邮件回复技巧，我们来看看吧~

    被投诉侵权,发邮件给投诉方:

    Dear

    Nicetomeetyou,weareanewselleronAmazon.com

    Sorrytosayhellotoyouinthisway.AswereceiveanotificationfromAmazonthatweinfringeyourintellectualpropertyrights

    WehavenoideaofthewordXXXXcannotbeused,Wedidnotsellanythisproducttocustomeryetactually

    Foralltheinconvenientbringtoyouwearesincerelysorry.Hopeyoucouldgiveusachance.Wewillnoticethebrandnameandavoidthishappenagain.

    Pleasehelptosentaemailtonotice@amazon.comifyouagreetowithdrawthecomplaint.Yourunderstandingwillbemuchappreciated

    Sincerelysorryagain

    客户订购多种产品，卖家发邮件确认产品订单

    Dear

    Thankyousomuchforyourgreatsupportonus.

    Wehavereceivedyourorderof“XXXXXX”.

    Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10pcs?

    Ifnothingiswrong,wewillshipthemasap

    卖家发货到达时间

    Dear

    Thankyousomuchforyourgreatsupportonus.

    Usuallyittakesabout7-12daysfortheitemtoreachyou.

    Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest

    亚马逊漏发货没有发货缺点击发货后客人需要运单

    Dear

    Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.

    Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.

    Wewillcontactthepostofficetofindouttheproblem.

    Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutherefund.