2022-02-17 10:28:26 - 米境通跨境电商
亚马逊卖家如何投诉跟卖.本篇整理了4种处理跟卖的渠道以及模板.希望可以帮助到大家.在确信跟卖者产品不符的情况下，建议testbuy拿到证据投诉成功率更高.
一、先和卖家沟通，发警告信.
以下是警告信邮件模板，替换对应文字即可：
自己品牌名称—-A(授权之品牌名称或是已注册之品牌名称)
对方(卖家)品牌名称—-B(您要投诉之对象名称或是品牌名称)
警告信模板
Dear“卖家”,
Ithascometoourattentionthat“B”isusingthe”A”trademarkwithoutlicenseorpriorwrittenauthorizationfrom”A“.
”A”holdsfederaltrademarkregistrationsintheUnitedStates.So“B”listingsviolate”A”trademarkandintellectualpropertyrights.YouarealsoinbreachofAmazon’sParticipationAgreement.
Therefore,wedemandthatyouimmediatelyremovealllistingsonAmazon.cominwhich“B”utilizesourtrademarksandimagesprotectedbycopyright.
“B”currentlyhasatleastonelistingonAmazon.comforproductsthatutilize“A’s”trademarksand/orcopyrightswithoutauthorization.SeethefollowingASIN:(写自己的ASIN)
”A”istheonlyentityauthorizedtoprovideauthorizationtosellitsproductsonAmazon.com.Yourlistingconstitutesaviolationof”A’s”trademarkrights,copyrights,andAmazon’sParticipationAgreement.
“B”‘sinfringinglistingsmustberemovedimmediatelytopreventdamageto”A”brandandlostsales.
While”A”hasmanyoptionsavailableunderthisstate.Butwewouldprefertoresolvethismatteramicably.Pleaseconfirmtousinwritingwithin24hours,thatyouhave:
Removedallof”A’s”trademarksandcopyrightmaterialfromyourAmazon.comlistingsandanyotherwebsiteorpublicdisplayyouoperate;
(2)Removedallof”A’s”listingsofproductsitclaimstobeassociatedwith”A’s“,includingbutnotlimitedtotheASINslistedabove.
Failuretotakeactionwithin24hourswillforceustoreportthisseriousviolationtotheAmazonsellerperformanceteam.ThisislicensedproductstoAmazon.comaswell,Amazonsellerperformanceteamwilltakesuchviolationsveryseriously,possiblyresultinginremovalofyoursellingprivilegesonAmazon.com
Thankyouforyourattentiontothismatter.Pleasecontactusifyouhaveanyquestions.
Legalonbehalfof”A“
二、从亚马逊卖家后开case
https://sellercentral.amazon.com/hz/contact-us
(路径：帮助-联系我们-其他问题-举报违规行为)
Testbuy拿到订单号和与你产品不符的图片
投诉实际产品与描述图片不符，强调影响买家体验影响lisitng表现，违反亚马逊规定.
如果有证书，要强调侵权
卖家向客服投诉信模板
Pleaseinvestigatethissellernamed”SELLERA”
DearAmazon,
Wearetheownerof“BRAND”andwehaveregisteredbothonAmazonandUSPTO.ThissellerishurtingourbrandandAmzonbuyerexperiencebysellinglowqualitydifferentproductsunderthesamelistingandmakingprofitwithoutanyauthorization.
Pleasehelptowarnthissellernamed–”SELLERA”
Theyareinfringinguponourtrademarkrights–”BRAND”
ASIN:************
GCID:*************（如没有GCID提供UPC和购买UPC的证书）
Attachmentistheproofofthat.（质量差或者没印logo标明差异性）
Order#：111-111—11111（测试购买订单号）
ItisanillegalactionthatseriouslyinfringesTrademarkLaw,whichisalsoagainstAmazon’spolicywhileourbrandhasbeenregisteredinAmazonbrandregistry.
Pleasehelptowarnthissellerandtakenecessaryactionstostoptheactionofdisobeyingrules.
Thankyou.
BRAND
三、以权利人身份投诉侵权
https://www.amazon.com/gp/help...ement
品牌名称注意大小写
注册编号，其他信息能填的都填上去
四、以买家身份testbuy投诉
http://www.amazon.com/gp/help/reports/contact-us
五、在美国亚马逊通过商标证书投诉跟卖侵权：
Byemail:copyright@amazon.com;
投诉要点：
1.商品详情页面的ASIN/ISBN和商品名称TheASIN/ISBNoftheitem”sdetailpageandtheproducttitle
2.举报商家的店铺和公司名称Thestoreorbusinessnameoftheselleryouarereporting
3.对于违反的政策条款的简单描述Aconciseexplanationoftheviolation.
4.违规的证据(最关键的东西)Proofoftheviolation
5.在亚马逊美国站测试购买该商品的订单编号Amazon.comOrderIDofatestbuythatconfirmstheviolation
6.商标注册证明的复印件Copyofyourtrademarkregistrationcertificate
7.商标UPC条形码的购买证明Proofofpurchasefortheproduct’sUPCbarcode
8.测试购买到的商品照片Photosoftheitem(s)youreceivedinthetestbuy
9.您的联系方式(包括地址、电话、邮件)Youraddress,telephonenumber,ande-mailaddress
10.一份关于您知道伪证处罚的声明，确保您在通知中的信息准确，确认您是该商标的持有者或者该商标的授权者
亚马逊知识产权部门投诉信模板
DearAmazon,
I’mwritingtoyoubecauseIfoundsellerssellfakeproductsunderBRANDproducts
Asin:****
GCID:*********(如果有UPC，需添加upc证书)
StoreName:
CompanyName:
ThesellersselllowqualityproductsunderBRANDandwithoutanyAuthorization.
注明差异之处添加证据到附件Proofasattachmentshows.(如有必要PS标明差异之处，比如不带logo)
TestbuyOrder#：*****
IhavealsoattachedourBRANDCertificationforyourreference.
Pleasetakeseriousandcontactmeforanyupdate.
Myaddress:
Tel:
Email:
BestRegards
BRAND
